We believe trust begins with clarity. This Privacy Policy explains what information HOPE may collect, how we use it, and the steps we take to protect it.
Read the policy ↓This policy describes how HOPE handles information when you visit our website, communicate with us, or use our donation-related services.
We only seek information that is relevant to providing our services, communicating with supporters, maintaining records, improving our website, and meeting applicable legal or security requirements.
By using the HOPE website, you acknowledge the practices described in this policy. If you have questions about how your information is handled, you can contact us using the details provided below.
Depending on how you interact with HOPE, we may receive information such as your name, email address, contact details, donation details, messages, and other information you voluntarily submit.
When a donation or transaction is processed, relevant transaction information may also be recorded for confirmation, administration, security, accounting, and compliance purposes.
We may use information to process and acknowledge donations, respond to enquiries, provide requested services, maintain appropriate records, improve the website, prevent misuse, and communicate important service-related information.
Where applicable, information may also be used to meet legal, regulatory, security, or fraud-prevention obligations.
Donation and transaction information may be retained so that HOPE can verify activity, maintain accurate records, respond to support requests, and meet applicable obligations.
Where cryptocurrency is used, blockchain transactions may be publicly visible on the relevant network. Information recorded on a public blockchain is controlled by that network and may not be removable by HOPE.
Our website may use cookies or similar technologies to support essential functionality, remember preferences, understand website usage, and improve performance.
Where analytics or similar services are used, information may be processed by those providers according to their own privacy policies and applicable settings.
HOPE may share information with trusted service providers where necessary to operate the website, process services, maintain security, provide communications, or perform other functions on our behalf.
Information may also be disclosed when required by law, legal process, or to protect the rights, safety, security, and integrity of HOPE, our supporters, or others.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmitting or storing information can be guaranteed to be completely secure. For that reason, we continually encourage responsible handling of account and communication details.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including service delivery, record keeping, dispute resolution, security, and legal or regulatory requirements.
Depending on applicable law, you may have rights concerning access to, correction of, deletion of, or restriction of certain personal information, as well as other privacy rights.
Requests can be made through our contact channels. We may need to verify a request before taking action and some information may need to be retained where we have a legitimate or legal reason to do so.
HOPE's services are intended to be used by adults and responsible supporters. We do not knowingly seek personal information directly from children for independent use of our services.
If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review the situation.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not control.
We encourage you to review the privacy policy of any third-party service before providing personal information.
As our services, technology, or legal obligations change, this Privacy Policy may be updated. Any revised version will be published on this page with an updated effective date.
We encourage you to review this page periodically so you remain informed about how information is handled.
If you have a privacy question, want to make a request, or need clarification about how HOPE handles information, please contact us through the official support channels on our website.